Frequently Asked Questions (FAQ)

A: Fantasy Gems was founded in 2013.

A: We offer a generous welcome bonus for new players. You can find full details on our website.

A: Depositing is very simple. Go to the deposit section, choose your payment method, enter the amount, and complete the transaction.

A: To register, visit our official website. Click on “Sign-Up” or “Register,” fill out the form, agree to our Terms of Service, and complete the process. Once registered, you can log in with your new account.

A: You must be at least 18 years old and are allowed only one personal account. Please provide accurate personal details—outdated or false information is not allowed.

A: Yes, it is completely legal. We are a licensed and official provider of online gaming.

A: No, each player is permitted only one account. Creating multiple accounts may lead to account deletion.

A: Registration issues can occur due to regional restrictions. Please contact our support team for help if you experience any problems.

A: To reset your password, log in to your account and contact our customer support via live chat. They will guide you through the process.

A: Yes, our platform is fully optimized for PC users. Enjoy enhanced graphics and a user-friendly interface on your computer.

A: Check our FAQ section or community forums for solutions. If the problem persists, please contact customer support.

A: Some common issues include slow page loads, occasional crashes, or errors during financial transactions.

A: Ensure your account details are current, use a trusted password manager, and reach out to customer support if you continue to have trouble logging in.

A: Always use a secure internet connection, update your password regularly, avoid public Wi-Fi for financial transactions, and review your privacy settings.

A: Set a clear time and budget limit for your gaming sessions. Sticking to these limits helps ensure that gaming remains fun and stress-free.

A: We aim to reply to all emails within 24 hours. Often, we respond even faster depending on the number of inquiries.

A: You can reach us via email or live chat on our website. Our live chat is available 24/7 for immediate help.

A: Telegram support is only available during business hours. However, our email and live chat services are available around the clock.

A: Yes, you can use our live chat support on the website 24/7.

A: Yes, you can reach our support team through our mobile site, which offers a “Contact Us” section along with FAQs, tutorials, and live chat.

A: Our support team primarily communicates in English.

A: Absolutely! We are happy to clarify game rules, technical issues, or betting terms.

A: If you experience recharge issues, try a different payment method or bank. Also, verify that your account has enough funds to complete the transaction.

A: If the funds do not show up within 5 minutes, please contact our live chat support and provide your payment receipt for further help.

A: If an error message appears due to incorrect bank details, contact our live chat support with the correct information to fix the issue and try again.

A: If you do not receive the funds within 3 days, please contact our live chat support. Provide a PDF of your bank statement and a video showing the statement. Our team will then investigate and verify the transaction.

A: If your withdrawal fails, please share your game ID and phone number with our live chat support so they can investigate the matter.

A: First, check with your bank to ensure there are no issues. If everything is in order, contact our live chat support for further investigation into your account.